Student Success Agency (“Student Success Agency,” “SSA,” “us,” or “we”) is committed to protecting the privacy of personal information that we collect when you access, use, or obtain services which run through our software application, including but not limited to text messages, phone calls, etc. between you and a success agent (“Software”).
We reserve the right to change this Policy at any time. In the event we make material changes to the Policy, we will provide notice on our log-in page and the Student Success Agency website, https://studentsuccess.co/. Changes will be effective immediately upon posting and will apply to your use of the Software after the “effective date” listed above. You acknowledge that you understand and agree your continued use of the Software or your continued use of services which run through the Software after the effective date means that the collection, use, and disclosure of your information will be subject to the terms of the updated Policy.
Except to the extent we receive your consent, or as permitted or required by applicable law, we will handle your personal information in accordance with the terms of the Policy in effect at the time of the collection.
If you have any questions regarding this Policy, your privacy, or our policies in the event of a compromise of your information, you may contact us at: email@example.com.
As you are probably aware, we may collect and store, as applicable, information from a variety of sources to operate this Software, carry out our business, comply with law and other purposes described herein.Information you provide as a student when you opt in or sign up to work with SSA:
You do not have to provide the above information to access or use the other sections of the Software.
We may collect information about students from third parties such as from your agent, school, employer, or parents which may include:
To monitor utilization of the Software and continuously improve its quality, we may compile statistical information concerning the usage of the Software using analytics services. Examples of this information would include: the number of visitors to the Software, or to sections or pages within the Software, patterns of traffic flowing through the Software, length of time spent on a page, visual heat maps, and captured screen records of user sessions.
The analytics services may transfer this information to third parties in case of a legal obligation or if a third party processes data on behalf of that service. To compile this information, we may collect and store:
While all of this information can be associated with the IP address your computer had while you visited the Software. We may use this information to generate aggregate statistics about visitors to our Software. Please check your web browser if you want to learn what information your browser sends or how to change your settings.
We may use technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons to recognize you when you return to the Software, help us improve the quality of our service when you visit our Software, process your requests, tailor our products and services, estimate our audience size, track visits to our Software and, as applicable, to process your requests.
We do not link your URL or IP address to any personal information unless you have logged into our Software with an established user account.
You may control cookies, including preventing or stopping the installation and storage of cookies, through your browser settings and other tools. If you do so, our Software may not function correctly. Please refer to the Help feature of your browser for information on disabling cookies.
IMPORTANT: By using the Software, you consent to the processing of any personal data for the analytics purposes and functions described above.
“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Software is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to your Do Not Track request. We do not track users across other websites and across time.
In general, we will use the information we collect about you only for the purpose it was collected, for compatible purposes, as permitted or required by law, as necessary to carry out our contractual duties and obligations, and as otherwise provided in this Policy. For example, we may use your data in the following ways:
Information from Integrated Sign-On Services like Google.
In general, we will not disclose your data except with your consent and as described in this Policy. We may disclose your data for the same reasons that we may use it as described in this Policy, which includes disclosing it to our affiliates and non-affiliated third parties, as we deem necessary to carry out those purposes.To a student’s parent(s) or school
We may disclose information to a student’s parent or school to ensure student safety, or at their request.Third Party Vendors
We may need to use or disclose this information with a member of our group partners or third party vendors:
It is possible that we will need to disclose information about you if required by law, subpoena, or other legal process.Additional disclosures
We may disclose information about you if we have a good faith belief that disclosure is reasonably necessary to:
We can share, sell, assign, or license your personal data in connection with certain business transactions, such as a sale, acquisitions, merger, or change in control, or in preparation for any of these events. In such cases, we will take appropriate steps under the circumstances and to the extent possible to ensure that the recipient agrees to provide privacy protections substantially similar to those established by this Policy. Any entity that acquires all or substantially all of the Company’s assets will have the right to continue using your data consistent with this Policy or as otherwise agreed to by you.
We endeavor to choose affiliates and non-affiliates with similar standards to ours regarding the protection of data.
We share de-identified aggregate data with 3rd party research firms for the purpose of generating studies on our program and its effectiveness. In no case will we sell or license your data to third parties, except as set forth above or as required or permitted by law.Safeguarding of Information
No system for safeguarding personal or other information is 100% secure and even though we have taken steps to protect your personal information from being intercepted, accessed, used or disclosed by unauthorized persons, we cannot fully eliminate security risks associated with personal information. However, we take a number of steps to safeguard the security of personal information obtained through the Software. For example, we have implemented a security program that contains administrative, technical and physical controls that are designed to reasonably safeguard your data from unlawful use, unauthorized access or disclosure. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our administrative, physical, or technical safeguards. Additionally, we use Secure Socket Layer (SSL) data encryption when data is transmitted over the Internet to our Software.Modifying Your Personal Information
You may contact us at firstname.lastname@example.org to:
You can always limit the information you provide to us, but if you choose not to provide certain requested information, you may be unable to access some of the services, offers, and content in the Software.
You may unsubscribe from any of our emails or other communications for which you have registered and opt out of receiving future marketing communications by following the instructions in the email to opt-out or clicking on the unsubscribe link within any email communication that you receive.Links to Third Parties’ Sites
We provide links to websites or resources outside of our Software for your informational purposes. You acknowledge and agree we are not responsible for the availability of such sites or resources, and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through or provided by such sites or resources. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of any of your personal information that you provide or is collected by such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.Links to Third Party Integrations
We may provide links to third party integrations. Third party integrations are websites or platforms that synchronize with our Software to provide you with additional functionality, tools, or services such as a chat bubbles for customer support, sharing documents or videos, or sending announcements.
You acknowledge and agree we are not responsible for the availability of such sites or resources and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites or resources.
We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of any of your personal information that you provide or is collected by such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.Information of Children
The Software is not directed to children as the products and services on this Software are intended for persons 13 years of age and older. We do not knowingly collect, use or disclose any personal information from persons under the age of 13. If we learn that personal information of persons under the age of 13 has been collected through our Software, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child or a minor under the age of 13 has posted, submitted or otherwise communicated personal information to our Software without your consent, then you may alert us at email@example.com so that we may take appropriate action to remove the minor’s personal information from our systems. You may also use web-filtering technology to supervise or limit access to the Software.Applicable Law
If you are a California resident, please read the following:
If you have any questions regarding this Policy, your privacy, or our policies in the event of a compromise of your information, you may contact us at: firstname.lastname@example.org